电子邮件营销行业绩效基准数据参考 | Industry Benchmark for Email Marketing Campaign KPI

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搜集整理:Leon Zhang, 数字营销宝典 DigiMarketing.cn

我们这些做数字营销传播战略或活动策划的,经常被客户或管理层问的问题是:ROI和KPI绩效预估如何?甚至有可能被要求做KPI绩效承诺。

为了做出这样的预估,必须要有基准数据参考。而基准数据从何而来?常见的有以下几种:

1. 项目开始运行一段时间后,以这段时间的实际监测数据作为基准;
2. 如果之前做过同样或类似的事情(比如搜索引擎营销SEM),过去的历史数据(同比和环比综合)也可以参考;
3. 客户所在行业的同行做同样事情的绩效(行业基准参考)。

其中,前两个都是与具体公司有关的,只能具体项目具体分析;而第三个则往往可以有一些公开的行业数据支持。

下面是最近发现的电子邮件营销行业的一些绩效基准数据。虽然并不是最新的数据,但分类详细,来源权威,因此仍然有一定的参考价值,特此分享给共同战斗在数字营销策划第一线的朋友们。

资料来源:MailChimp
原文地址(英文):http://mailchimp.com/resources/research/email-marketing-benchmarks-by-industry/

行业/公司类型
Type of Company
打开率
Open Rate
点击率
Click Rate
软跳失率
Soft Bounce Rate
硬跳失率
Hard Bounce Rate
垃圾邮件投诉率
Abuse Complaint Rate
取消订阅率
Unsubscribe Rate
Agriculture and Food Services 23.94% 4.85% 0.97% 2.06% 0.10% 0.38%
Arts and Artists 17.53% 3.54% 1.58% 2.54% 0.08% 0.25%
Beauty and Personal Care 14.94% 2.65% 0.71% 1.54% 0.09% 0.28%
Business and Finance 15.47% 2.77% 2.10% 1.57% 0.04% 0.21%
Computers and Electronics 15.51% 2.97% 1.12% 1.71% 0.08% 0.30%
Construction 28.70% 8.01% 4.51% 5.81% 0.11% 0.35%
Consulting 16.32% 3.30% 2.50% 2.39% 0.03% 0.25%
Creative Services/Agency 24.64% 3.08% 1.34% 2.05% 0.06% 0.25%
eCommerce 14.98% 3.36% 0.74% 0.88% 0.08% 0.25%
Education and Training 16.64% 3.41% 1.42% 2.09% 0.06% 0.20%
Entertainment and Events 16.09% 2.98% 0.85% 1.55% 0.08% 0.19%
Government 25.66% 5.37% 0.86% 0.89% 0.04% 0.20%
Health and Fitness 20.96% 5.73% 3.14% 6.30% 0.06% 0.30%
Hobbies 18.45% 4.33% 1.13% 2.08% 0.12% 0.40%
Home and Garden 28.20% 4.38% 2.93% 2.68% 0.02% 0.41%
Insurance 20.91% 3.03% 2.37% 4.15% 0.10% 0.30%
Legal 17.34% 2.49% 0.79% 0.89% 0.02% 0.12%
Marketing and Advertising 18.79% 4.13% 1.39% 2.50% 0.08% 0.23%
Media and Publishing 18.43% 3.39% 0.48% 0.63% 0.03% 0.11%
Medical, Dental, and Healthcare 13.76% 2.59% 2.18% 4.09% 0.06% 0.18%
Music and Musicians 13.95% 2.43% 0.68% 1.07% 0.06% 0.18%
Non-Profit 20.43% 3.54% 1.13% 1.51% 0.05% 0.17%
Other 33.52% 10.90% 0.83% 1.66% 0.09% 0.40%
Photo and Video 28.93% 5.70% 0.99% 1.34% 0.07% 0.26%
Politics 13.72% 2.58% 0.49% 0.78% 0.07% 0.15%
Professional Services 19.77% 3.71% 2.55% 3.57% 0.08% 0.45%
Public Relations 14.81% 1.12% 2.07% 2.28% 0.03% 0.16%
Real Estate 18.48% 3.44% 1.18% 1.67% 0.06% 0.25%
Recruitment and Staffing 15.31% 3.35% 1.37% 1.75% 0.07% 0.31%
Religion 23.04% 3.24% 0.52% 0.68% 0.05% 0.15%
Restaurant 20.07% 2.41% 0.70% 1.11% 0.09% 0.30%
Retail 17.80% 3.54% 0.61% 1.00% 0.08% 0.24%
Social Networks and Online Communities 22.37% 2.85% 6.94% 5.44% 0.11% 0.74%
Software and Web App 15.57% 2.49% 1.88% 3.06% 0.11% 0.39%
Sports 19.54% 4.77% 0.86% 1.53% 0.08% 0.24%
Telecommunications 21.20% 3.22% 1.60% 2.85% 0.10% 0.41%
Travel and Transportation 14.50% 2.71% 0.84% 0.83% 0.05% 0.17%

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引用地址: http://digimarketing.cn/?p=1950

本文由 Leon Zhang 发布(原创、翻译或转载)。 浏览量:1,394次, 发布日期: 2012-03-10 ,分类目录: 参考资料, 精选文章。 您可以订阅本文 RSS 2.0 第一时间获取最新的回复信息。 评论和引用功能暂时关闭。

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